1) Processing Time
Orders are typically processed on business days. Processing time can vary based on order volume, inventory availability, and verification requirements. Confirmation emails are sent once your order is successfully placed.
2) Delivery Estimates
Delivery times depend on your geographical location and carrier efficiency. Please note that any delivery window shown at checkout is an estimate, not a guarantee. External factors like weather or carrier disruptions may affect these times.
3) Shipping Confirmation & Tracking
When your order leaves our facility, you will receive a shipping confirmation email containing a tracking number (if applicable). Please allow 24–48 hours for tracking information to update after the carrier receives the package.
4) Address Accuracy
Ensure your shipping address is correct before finalizing your order. VitalPro is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an address error, reshipment fees may apply.
5) Shipping Costs
Any applicable shipping charges will be clearly displayed during the checkout process before payment is finalized. Special promotions, such as free shipping, are applied automatically if your order meets the specified criteria.
6) International Shipping & Customs
For international orders, delivery times may be extended due to customs clearance procedures. Import duties, VAT, or local taxes are determined by the destination country and are the sole responsibility of the customer.
7) Lost or Damaged Items
If your tracking shows "Delivered" but you haven't received the package, check with neighbors or your local post office. In the event your order arrives damaged, please keep the original packaging and contact us immediately with photos for assistance.
- Delays: Usually caused by carrier peak seasons or local disruptions.
- Missing: Verify your order address first, then contact the carrier directly.
- Damage: Contact support within 48 hours of delivery with photo evidence.
8) Policy Updates
VitalPro reserves the right to update this Shipping Policy. All changes will be reflected on this page with an updated date. Continued use of getvitalpro.org implies acceptance of these terms.
9) Contact Support
If you have questions regarding your shipment, please contact us at: support@getvitalpro.org